Cruise Refund

If your cruise booking has been impacted by COVID-19, please enter your confirmation number below to see the available options.

Please note that due to the current environment, not all bookings are ready to process. If your booking ID is not located on the form, please check back later and look out for an email with more information.

*Your booking number can be found on your cruise booking receipt or on the Booking Section of the My Account page.

If you have multiple cabins or bookings impacted by COVID-19, please make sure to complete the form and provide your refund preference for each Booking Number.

Updated 7.2.2020

Cruise Lines

AMA Waterways

American Queen Steamboat Company

  • Cancelled sailings:  all departures through August 1; select departures through August 15
  • New change policy

Avalon Waterways

  • Cancelled trips: all departures through September 30 and all 2020 cruises featuring the Oberammergau Passion Play
  • Peace of Mind policy


Carnival Cruise Line

Celebrity Cruises

  • Cancelled sailings: all departures through September 15; all 2020 Alaska sailings; Eastern Canada & New England, Hawaii and repositioning cruises that visit Canada through October 31; late Summer sailings on Celebrity Silhouette and Celebrity Reflection with scheduled calls to Denmark
  • Future Cruise Credit + refund policy
  • Cruise with Confidence policy

Costa Cruises

Crystal Cruises

Cunard Line

  • Cancelled sailings: Queen Mary and Queen Victoria through November 1; Queen Elizabeth through November 23
  • Flexible booking terms + future onboard credits
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers

Disney Cruise Line

Emerald Waterways

Holland America Line

  • Cancelled sailings: all 2020 Alaska, Eastern Canada & New England and Europe cruises and cruise tours for 2020; Amsterdam's Grand Africa voyage departing October 3, 2020; departures from Vancouver, British Columbia, Canada in 2020 and select Hawaii itineraries for early 2021
  • Updated cancellation policy
  • Cancellation protection policy

Linblad Expeditions

MSC Cruises

Norwegian Cruise Line

Oceania Cruises

  • All departures cancelled through September 30 and all Insignia departures through October 26
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.
  • Travelers Assurance Program

Paul Gauguin Cruises


  • Cancelled sailings: Le Champlain through 6/7/2020 and departures 8/19/2020 through 10/27/2020, Le Bellot through 6/30/2020, Le Boreal through 6/30/2020 and the 9/25/2020 departure, Le Laperouse through 7/17/2020, Le Lyrial through 7/24/2020 and the 10/23/2020 departure, Le Bougainville through 7/28/2020, Le Dumont D’urville through 9/8/2020,  Le Jacques Cartier through 9/13/2020, Le Soleal through10/9/2020, Le Ponant through 10/27/2020 and  L’Austral through 10/31/2020
  • Future cruise credit for canceled sailings
  • Worry-Free Booking policy for all sailings

Princess Cruises

Regent Seven Seas Cruises

Royal Caribbean International

Scenic Luxury Cruises & Tours


Silversea Cruises

Star Clippers

  • Select departures through September 30
  • Future cruise credit or refund policy for canceled sailings has been emailed to affected customers.

Tauck River Cruses

U River Cruises (formerly known as U by Uniworld)

Uniworld River

Victory Cruise Lines


Windstar Cruises

Tours & Guided Vacations

Brendan Vacations





G Adventures


Insight Vacations

Luxury Gold



Cruise Refund Terms

Cruise certificate will be reinstated within 90 days and will be valid for an additional 12 months. Certificate fees and additional restrictions may apply. Refunds will be processed within 90 days and will be credited to the original card used to complete booking.

If no action is taken by member within a 10 day timeframe to request refund, cruise will be cancelled and certificate reissued.